Care workers and nurses at specialist dementia care homes hold qualifications in dementia care and receive ongoing training to keep up to date with best practices and new research.

They have been specially trained to deal with the unpredictable nature of the condition and manage the symptoms of dementia through residential and nursing care. They understand that personal and sensitive communication is key to support meaningful interaction.

They encourage residents to retain their identity and support them to continue enjoying their lifestyle, while being experts in recognising signs of distress and responding in a calming way to diffuse the situation.